Privacy Policy

AusTel Connect Pty Ltd is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with applicable privacy laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where applicable.

Information We Collect

When you interact with our site, our online platform, or utilise this service, we may collect various types of information. This can include information you provide directly, such as your name, contact details (excluding electronic means like email and phone numbers which are not collected via the website interaction covered by this policy's contact methods), company information, and any other details you submit through forms, registrations, or communications.

We may also automatically collect information about your use of our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of visits. We may also gather information about your device and how you interact with our content.

How We Collect Information

We collect information directly from you when you use forms on our site, register for services, request information, or otherwise communicate with us.

We also collect information automatically through the use of technologies like cookies, web beacons, and similar tracking mechanisms when you visit our site.

Use of Your Information

We use the information we collect for several purposes, including:

- To provide, operate, and maintain our services.
- To improve, personalise, and expand our services and online platform.
- To understand and analyse how you use our site and services.
- To develop new products, services, features, and functionality.
- To communicate with you, directly or through one of our partners, for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes (where permitted by law and your preferences).
- To process your transactions and manage your service accounts.
- To find and prevent fraud.
- To comply with legal obligations and protect our legal rights.

We process your personal information based on legal grounds such as your consent, the necessity to perform a contract with you, compliance with a legal obligation, or our legitimate business interests.

Sharing Your Information

We may share your personal information with third parties in limited circumstances:

- With service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, and customer service. These third parties are obligated to protect your information.
- With business partners in connection with providing services or operating our business, under strict confidentiality agreements.
- When required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- To protect the rights, property, or safety of AusTel Connect Pty Ltd, our users, or the public.
- In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Your Data Protection Rights

Under applicable privacy laws, depending on your location and our relationship with you, you may have certain rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request erasure of your personal information under certain conditions.
• The right to restrict or object to our processing of your personal information under certain conditions.
• The right to data portability (to receive your personal information in a structured, commonly used and machine-readable format).
• If processing is based on your consent, the right to withdraw consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may require proof of identity before responding to your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Third-Party Links

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us in writing at the following address:

AusTel Connect Pty Ltd
120 Collins Street, Level 15
Melbourne, VIC, 3000
Australia

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.